Fujitsu ServerView PRIMEQUEST x86 Integration Pack for
Microsoft System Center Operations Manager 2007

This product is released to use in System Center Operations Manager 2007 or System Center Essentials 2007 or System Center Essentials 2010.

This file contains important information about requirements, using this product integration, installing and uninstalling issues, as well as some troubleshooting hints.
In order to avoid upcoming questions and misunderstandings, it is recommended to read this document carefully.

The following is described for SCOM (System Center Operations Manager) but works the same way for SCE (System Center Essentials).

The abbreviation "PQ" is used for "PRIMEQUESTx86" in this file.

Prerequisites

Management Packs
Management pack modules are ready-to-use knowledge for monitoring and managing specific applications and environments. Management pack modules provide predefined computer groups and processing rules, such as filters, alerts, performance sampling and threshold rules, as well as predefined computer attributes, providers, scripts, links to the Microsoft Knowledge Base, public views, and default notification groups. These elements integrate specialized research and expertise into your enterprise network. 
The Fujitsu PRIMEQUESTx86 System Management Pack for Microsoft System Center Operations Manager 2007 (SCOM 2007) or System Center Essentials (SCE) integrates components discovery and monitoring, event monitoring and alert processing for Fujitsu PRIMEQUESTx86 (PRIMEQUEST 1000 Series) Systems.

Hardware
•	Fujitsu PRIMEQUEST System
•	Approximately 8 MB of free disk space
•	
•	Software
•	OS: Minimum: Windows Server 2003 SP2
•	System Center Operations Manager 2007 (SP1 or R2) or System Center Essentials 2007 or System Center Essentials 2010
•	
•	Management Protocol
•	The required management protocol includes:
•	Simple Network Management Protocol (SNMP) trap service must be running!
•	
•	This readme file assumes that you have at least a working knowledge of SCOM 2007 - an in-depth knowledge is recommended but not required.

Installation

The software package contains two parts to install, the "Monitoring Service" which can run on any monitored server or on the management server itself. The other part, the management pack, must be imported in the SCOM on the management server.

You will find the following files in this software package:
 - PRIMEQUESTx86 Monitor Service 32 bit.exe: the monitoring service to install for 32 bit OS
 - PRIMEQUESTx86 Monitor Service 64 bit.exe: the monitoring service to install for 64 bit OS
 - Fujitsu.PRIMEQUESTx86.mp: This is the PRIMEQUESTx86 System Management Pack
 - Readme.SVISCOM-PQ.rtf: (This) PRIMEQUESTx86 System Integration pack readme file
 - EULA.rtf: End Users License Agreement
 - eula_jp_V2.pdf: The EULA in japanese

Before installing the PRIMEQUESTx86 System Monitoring Service on a server this server must be discovered (and monitored) by SCOM.

It is recommended to install the "Monitoring Service" (trap collecting service) before importing the management pack.

1.) Install the trap collecting service

Launch "PRIMEQUESTx86 Monitor Service xx bit.exe" (xx matching your OS) on any managed server or the management server, where you want it installed (called "service servers" in this file). You can install it on multiple servers. You can install both the blade monitoring service (from the blade system management pack) and this PRIMEQUEST monitoring service on the same server.

2.) Import the management pack

If you have installed the service on all of the desired servers, you can then import the management pack on the SCOM server.

Important:
After importing the management pack start the SCOM console with the command "..\Microsoft.MOM.UI.Console.exe /clearcache".

Notes on first time installation
During installation files will be copied into the following directory on your system (by default).
On 32 bit OS platform:
 %PROGRAMFILES%\Fujitsu\ServerView Suite\SCOM Integration\SVISCOM-PQ\MonitorService
On x64 bit OS platform:
 %PROGRAMFILES(X86)%\Fujitsu\ServerView Suite\SCOM Integration\SVISCOM-PQ\MonitorService

You will find some subdirectories here, e.g.:
•	comm - the communication subdirectory (for later use)
•	config - the subdirectory holding some configuration values (for the service)
•	log - the subdirectory holding the service log files
•	Misc - miscellaneous, e.g. containing the EULA (End Users License Agreement) in English and in Japanese
These subdirectories are mostly implemented for future use. They may be changed without notification.

Receive Traps from the PQ Systems
To be able to receive traps from the PRIMEQUESTx86 systems the MMB in the PQ systems must be configured to send (forward) traps to a "service server" (where a "Monitoring Service" is running on) and all "service servers" must have the SNMPtrap service running.
The "Monitoring Service" receives all traps and writes an entry into the "FujitsuPRIMEQUESTx86MMB" system event log. All warning and error traps from the MMBs known today are implemented and enabled in the management pack. They can be disabled in the "Authoring" pane.

It is recommended to forward traps only to one "service server" for one SCOM, otherwise every trap will appear multiply (once for every receiving "service server") in the SCOM GUI.

Navigating to PRIMEQUEST x86 System Integration
Launch the SCOM Console. Click on the Monitoring button (in the left part of the operations screen). In the Monitoring pane you will find the Fujitsu PRIMEQUESTx86 System Enclosures folder.

Change the Display (View) for the Traps from the PQ Systems
In the "Monitoring" - "Fujitsu PRIMEQUESTx86 System Enclosures" - "Active Alerts" view the settings can be changed as desired, use the "Personalize view..." button.
You find the details of the event (SNMP trap) in "Custom Field 1".

Uninstalling the ServerView Integration Pack

It is strongly recommended to delete the management pack before uninstalling the "Monitoring Service"!
(Otherwise the SCOM station can report errors on the "missing" trap collecting services on the "service servers".)

1.) Delete the management pack

Launch the Operations Manager console and log on with an account that has OM administrator rights.
In the Operations console click the "Administration" button. 
In the "Administration" pane click folder "Management Packs".In the "Management Packs" pane delete the Fujitsu PRIMEQUESTx86 System management pack:
1) right-click the Management Pack "Fujitsu PRIMEQUESTx86"
2) click "Delete" and acknowledge.

2.) Uninstall the trap collecting service

Under Start -> Control Panel -> "Add/Remove Programs" resp. "Programs and Features" select the ServerView PRIMEQUEST Integration entry and click on the "Remove" resp. "Uninstall" button. 
By uninstalling this product some files and directories will not be removed by the setup program.
You can remove them by following these steps: remove the subdirectory  Fujitsu\ServerView Suite\SCOM Integration\SVISCOM-PQ\

Troubleshooting

If the following message pops up during installation of the "Monitoring Service": "This installation package is not supported by this processor type. Contact your product vendor." check, if you have the correct version (32 bit or 64 bit) for your operating system. If this is not the root cause, contact your product vendor (see "Helpdesk" below.)

Do not install the service on a network folder (not supported).

Helpdesk

In case of error situations look up your local helpdesk of Fujitsu:
http://support.ts.fujitsu.com

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